Hier ist auch noch der Nvidia Chat
02:21:10 AM]Hi, my name is Inamdar. How may I help you?
[02:22:47 AM]Erik Kupfer: I have a problem with my program windows not displaying at all
[02:23:22 AM]Erik Kupfer: when i start a program that runs with my rtx 2070 super the program opens but the window doesnt display anything
[02:23:35 AM]Erik Kupfer: not black screen, more like a blank screen
[02:23:50 AM]Inamdar: Sorry to hear about the issue, please be assured that I will do my best to assist you further.
[02:24:11 AM]Inamdar: Let me know which program are you referring to?
[02:24:49 AM]Erik Kupfer: any program that runs over my GPU , right now i tried launching League of Legends but i get this
[02:25:22 AM]Erik Kupfer: you just see the background and a white box on the top left
[02:25:27 AM]Inamdar: Since when are you experiencing this issue?
[02:27:18 AM]Erik Kupfer: for a while, I have an Acer predator 15 and i use the graphics card over an eGPU box, my Geforce 970m has the same problem, i can start the programs with the integrated gpu from the cpu tho.
[02:27:47 AM]Inamdar: So you have a laptop?
[02:27:50 AM]Erik Kupfer: yes
[02:27:58 AM]Inamdar: Please open device manager -> display adapters ->expand that and let me know what do you do you see there?
[02:28:04 AM]Erik Kupfer: ok
[02:30:00 AM]Erik Kupfer: it's in german so i don't know if it is the right panel
[02:31:14 AM]Inamdar: Right click on RTX 2070 super -> Properties -> General -> any error message?
[02:31:24 AM]Erik Kupfer: no
[02:31:26 AM]Erik Kupfer: working fine
[02:31:50 AM]Inamdar: Click on driver tab and let me know the version?
[02:32:00 AM]Erik Kupfer: 27.21.14.5148
[02:32:49 AM]Inamdar: Okay. Also right click on GTX 970m card -> Properties -> General -> what do you see there?
[02:33:13 AM]Erik Kupfer: that it is deactivated, but i did it by my own
[02:33:19 AM]Erik Kupfer: there is no error if i activate
[02:34:12 AM]Inamdar: Please enable that, we don't recommend to disable the card, since it optimus laptop.
[02:34:19 AM]Erik Kupfer: yes ok
[02:34:26 AM]Inamdar: Alright.
[02:34:41 AM]Inamdar: Open NVIDIA Control panel –> click on Set PhysX configuration and provide me a screen shot.
[02:36:18 AM]Inamdar: Alright. Now please follow the below steps:
[02:36:53 AM]Inamdar: a) Open NVIDIA Control Panel --> Manage 3D settings.
b) Go to Program Settings tab.
c) Add the .exe of the application clicking on Add button ->
d) Now change the following
Select high performance NVIDIA graphics.
[02:37:00 AM]Inamdar: - change the 'Power Management Mode' to 'Prefer Maximum Performance'.
- Vertical sync – off
-Now click on Apply and test the game.
[02:37:07 AM]Inamdar: Then test the game.
[02:39:06 AM]Erik Kupfer: it's the same
[02:39:16 AM]Erik Kupfer: blank program window with white box on top
[02:39:51 AM]Inamdar: Do you have any external monitor connected?
[02:40:01 AM]Erik Kupfer: not at the moment
[02:41:05 AM]Sen: I am sorry the previous technicians computer got restarted, so the chat has been transferred to me
[02:41:05 AM]'Sen' has joined the chat.
[02:41:11 AM]Sen: Hello Erik, please give me some time to read this chat session so far.
[02:41:18 AM]Erik Kupfer: yes ok
[02:41:32 AM]'Sen' changed to the lead role ('Agent Role Change').
[02:41:37 AM]'Inamdar' disconnected ('Participant Left').
[02:58:50 AM]Sen: Thank You for your patience
[02:58:51 AM]Sen: As a troubleshooting step (Just to isolate the issue), you need to try a different driver (Version 445.98).
Release Date : 04/24/2020
So, I am giving you a HOTFIX driver below :
https://nvidia.custhelp.com/app/answers/detail/a_id/5022
Download that "Windows 10 64-bit Standard Driver".
Download and "Run" the driver.
When you install that driver, make sure that you select that "Custom Installation" and then check all the boxes including "Perform a Clean Install". (Most Important Step)
Next,
Install both the "Driver" and "GeForce Experience". ( The First option )
Please do NOT disconnect the chat. Take your time and let me know once it is complete. Thank You…
[03:01:16 AM]Erik Kupfer: i will do that, it will take around 10 min
[03:03:25 AM]Sen: Ok
[03:13:05 AM]Erik Kupfer: ok finished
[03:13:12 AM]Erik Kupfer: still blank screen with white box
[03:14:37 AM]Sen: Are you using a Laptop with an external graphics card ?
[03:15:21 AM]Erik Kupfer: yes, but my laptop still has the 970M with the same issues
[03:15:57 AM]Sen: If you remove that external graphics card, do you still face the same ?
[03:16:01 AM]Erik Kupfer: yes
[03:16:38 AM]Sen: Contact Laptop manufacturer and test the Laptop GPU. I think Intel GPU is faulty
[03:17:20 AM]Erik Kupfer: Okay, i will do that
[03:17:27 AM]Erik Kupfer: Thank you for your time
[03:18:09 AM]Erik Kupfer: If there are no further ideas i will disconnect
[03:18:21 AM]Sen: Thank you for contacting NVIDIA Customer Care.
Good Bye Erik, have a nice day.
Stay safe and h ealthy.
[03:18:27 AM]'Erik Kupfer' disconnected ('Concluded by End-user').
