glpsy
Lieutenant
- Registriert
- Mai 2006
- Beiträge
- 778
Hallo,
ich hatte eine Festplatte die ich zurück zum Hersteller schicken musste. Sie war auch noch in Garantie und bei der Eingabe des Fehlercodes von SeaTools wurde mir auch direkt gesagt, dass ich die Festplatte zurück schicken soll. Heute habe ich dann folgende Mail erhalten. Aber ich frage mich, was genau bei diesen beiden Punkten gemacht wird:
Email:
Total Requested Quantity : 1
Total Clean Received Quantity : 1
Total Expected Not Received Qty : 0
Total Discrepant Quantity : 0
Total Return Unrepaired Quantity : 0
Total OOW Charges : 0.00
Dear Sir or Madam,
Your RMA (Return Material Authorization) Number is 1003414490.
Your Order Reference Number is 1003414490.
This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.
If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.
For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.
The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.
If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))
** ** ** ** ALWAYS REFERENCE RMA NUMBER ** ** ** ** when inquiring about or sending in your order.
ich hatte eine Festplatte die ich zurück zum Hersteller schicken musste. Sie war auch noch in Garantie und bei der Eingabe des Fehlercodes von SeaTools wurde mir auch direkt gesagt, dass ich die Festplatte zurück schicken soll. Heute habe ich dann folgende Mail erhalten. Aber ich frage mich, was genau bei diesen beiden Punkten gemacht wird:
- Total Requested Quantity : 1
- Total Clean Received Quantity : 1
Email:
Total Requested Quantity : 1
Total Clean Received Quantity : 1
Total Expected Not Received Qty : 0
Total Discrepant Quantity : 0
Total Return Unrepaired Quantity : 0
Total OOW Charges : 0.00
Dear Sir or Madam,
Your RMA (Return Material Authorization) Number is 1003414490.
Your Order Reference Number is 1003414490.
This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.
If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.
For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.
The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.
If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))
** ** ** ** ALWAYS REFERENCE RMA NUMBER ** ** ** ** when inquiring about or sending in your order.
