Thank you for contacting Steam.
We understand your frustration and the predicament that you might be experiencing.
However, we would first suggest checking the information of game title here :
https://store.steampowered.com/app/1300
Secondly, the issue pertaining to installing the latest version of SiN Episodes: Emergence.
Our
Update & Installation Issues article explains a bit more about this error, including some basic steps that are likely to resolve it.
Although it may seem like a long article, we highly recommend completing all of the basic troubleshooting steps.
If you've tried all of these and are still encountering the error, there are a few things I could use to better understand the issue:
- Please provide a screenshot of the error message with your next response.
- Please also attach your current content_log.txt file. You can find this in your log folder at your Steam installation location at the file path: ".../Steam/logs/"
- Describe anything that changed after performing the troubleshooting steps from the article above. For example, when you tested with another download region, was the error message the same? Did testing the issue on a different hard drive have any effect?
Lastly, we have closely reviewed your request. Unfortunately, your purchase does not qualify for a refund.
To ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime.
