Steelseries Engine erkennt Steelseries Sensei nicht (Windows 8.1)

[Thormann89]

Stop.. Kommando zurück... Wer suchet, der findet:

Hello Thomas,

Please take the following steps to re-install your SteelSeries Engine software. (note: this process will remove any custom profiles that you have created):

1) Clean temp folder by going to start -> all programs -> accessories -> system tools -> disk cleanup
Make sure that "temporary internet files" is checked and run the utility.

2) Ctrl-alt-delete to access your task manager. Under the process tab, find SSEngine.exe, select it, and end process

3) Uninstall the SteelSeries Engine software through control panel -> programs & features / add-remove programs. When prompted to keep custom profiles, select no.

4) Open your start menu and in the search bar, type: %appdata% and hit enter. This will automatically take you to the appdata/roaming folder.
a) In the folder that it opens, find the SteelSeries folder and right click -> delete it
b) Navigate to the main appdata folder. To do this, simply click on 'Appdata' in the directory bar at the top of your window.*
Note: If the actually address shows up, simply delete Roaming and hit enter: C:\Users\your-account\AppData\Roaming*
To get to appdata main: C:\Users\your-account\AppData
c) Open the 'Local' folder, once again find SteelSeries Engine and delete this folder.

5) Unplug your SSE device and wait 10 seconds, then plug it back in

6) Download the latest SteelSeries Engine software here (please do not rely on a previous download - when prompted, be sure to select 'save' to save the installer to your computer - do not simply run the installer to avoid any complications):*
http://steelseries.com/downloads

7) Right click the installer and 'run as administrator' - complete the installation to the default directory

Please let me know if there is a hitch anywhere in this process and describe the problem in detail if one persists. Thanks!

Regards,
Rick P
SteelSeries Support

 

[Thormann89]

Aber die email habt ihr ja schon gepostet...

 

[Whitebeard47]

Ich danke dir trotzdem für deine Antwort = )
Hab vorhin das Kundencenter angeschrieben mal sehen was dabei raus kommt sobald die mir schreiben poste ich es hier rein =)

Ich hab genau die gleiche Antwort bekommen wie ihr, also das ist echt eine Frechheit.
Wie soll man den da noch gut mit klar kommen wenn die Software der Maus nicht funktioniert!!
Was sagt ihr dazu ist sowas ein Garantiefall wenn der Hersteller ein betrieb der Maus nicht mehr Garantieren kann und viele diese Probleme aufweisen ?

Mit freundlichen grüßen,
Leroy500

PS: Viel spaß bei der WM