Caseking-Update zu GeForce RTX 3000-Auslieferungen

[Caseking-Mike]

Update for all the Redditors reading this:

I would like to point out that I'm of course also reading the threads on Reddit about this topic which is why I want to address the Reddit community this way too. While we are currently not participating actively on Reddit you can always use our three German support forums Computerbase.de, PCGH.de and HardwareLuxx.de to ask questions and create threads in English too.

I also want to link to this answer of mine:
https://www.hardwareluxx.de/community/threads/rtx-3080-schlaft-ihr.1278675/post-27783185

Pro tip: Google translate sucks and you should always use DeepL to translate German into English for more or less decent results.

Kind Regards
Mike

 

[Azotephis]

Hello Azotephis,

sure, but I need both customer or order numbers for that. Please make sure that you both really ordered the exact same SKU since this has so far always been what people got wrong when they (incorrectly) suspected somebody else having been prioritised.

Kind Regards
Mike

Hello @Caseking-Mike,

Since i made this account recently i can't PM, if you could PM me instead i'd be happy to provide you with the info i have.

Thanks.

 

[FelixWS]

Der Unterschied ist ganz einfach, dass du eine völlig andere Grafikkarte bestellt hast als der Kunde, den du zitiert hast. Mit deiner Zahlungsmethode hat das also rein gar nichts zu tun.

Danke für die Klarstellung, ich war hier nur verunsichert ob ich mich nach nach alternativen bemühen muss. Das ich eine anderes Modell bestellt habe ist mir bewusst und das ihr auch nur sehr sehr begrenzt Einfluss drauf habt welche Modelle überhaupt bei euch ankommen. Hoffe nur das ich das Thema bald abhacken kann, aber wie es ausschaut kommen gefühlt so gut wie gar keine EVGA x3 Gaming Black in Europa, geschweige den Deutschland an...

 

[Ninebreaker]

Hello @Caseking-Mike , was there any updates yesterday regarding MSI drop? I saw you wanted to update on it in one of the forums.
On friday Alternate had MSI Trio drop, yesterday mindfactory had MSI Trio for whole 3h in stock. I wonder if you guys received drop from MSI as well.

 

[Caseking-Mike]

@Ninebreaker

Here is the update for Wednesday:
https://www.computerbase.de/forum/threads/caseking-update-zu-den-geforce-rtx-3000-4.1978445/

Sadly, we only received another SKU from MSI.

Another update will come next Wednesday, this time without delay.

Kind Regards
Mike

 

[Ninebreaker]

Ah bollocks... what are they doing. Thank you for the update. Will see if this week will be golden. By the way, how is the lockdown will impact you guys?

 

[Caseking-Mike]

Ah bollocks... what are they doing. Thank you for the update. Will see if this week will be golden. By the way, how is the lockdown will impact you guys?

We are doing everything we can to keep things in motion and everyone safe. Everyone who can work from home is working from home. The safety measures in our logistics centres have been increased a lot already earlier this year and our personnel is used to it by now.

Kind Regards
Mike

 

[Ninebreaker]

Hey @Caseking-Mike, can you PM please I would like to refund and cancel my current order.

Edit: I think one of your colleague replied to my request. Order is canceled and money should be refunded shortly.
How long it is usually takes? I paid via bank transfer.

Kind regards
Vladimirs

 

[Caseking-Mike]

Hello Ninebreaker,

if we already got your bank account data (which I could check, but you have to send me a PM with your customer number), then it'll take 5-7 business days. Please note that we cannot extract your bank account data from your payment alone.

The refunding process takes a bit longer because we're getting countless cancellation and order change requests right now, so I have to ask for some patience.

Kind Regards
Mike

 

[Ninebreaker]

Hello Ninebreaker,

if we already got your bank account data (which I could check, but you have to send me a PM with your customer number), then it'll take 5-7 business days. Please note that we cannot extract your bank account data from your payment alone.

The refunding process takes a bit longer because we're getting countless cancellation and order change requests right now, so I have to ask for some patience.

Kind Regards
Mike

Hey,

Sorry I cant seem to find a way how to PM you. Can you please PM instead?

Kind regards
Vladimirs

 

[Mustis]

You need 10 written Posts to PM. You had 9 before that post. now ist should work. ^^

 

[Ninebreaker]

You need 10 written Posts to PM. You had 9 before that post. now ist should work. ^^

Now I only need to find how haha ^^. thanks for info.

 

[knoxxi]

you have to use the button "Unterhaltung beginnen"

 

[Ninebreaker]

Anhang anzeigen 988311

you have to use the button "Unterhaltung beginnen"

This is all what I can do

 

[Mustis]

Still? Even with now 12 Posts? That shoudn't be the case? @knoxxi

 

[Ninebreaker]

Still? Even with now 12 Posts? That shoudn't be the case? @knoxxi

It working now. Thank you all for the help.

Kind regards
Vladimirs

 

[Caseking-Mike]

It worked!

Ergänzung (5. November 2020)

Edit: I think one of your colleague replied to my request. Order is canceled and money should be refunded shortly.
How long it is usually takes? I paid via bank transfer.

Hi Vladimirs,

We need your bank data in order to issue the refund first. You should've received an email from us regarding that as well already. The SEPA transfer to another EU country will also take longer than one day sometimes.

Kind Regards
Mike