- Can't find my server in the browser
Due to huge volume of traffic that is occurring on the back-end systems, a temporary fix was put into place to randomly limit the amount of servers that are listed on the browser. This is a temporary fix and we will provide an update once it has been fixed.
- Can't connect to my server using the RCON Tool
We have been getting reports that there has been connection issues between the RCON tool and servers. We are still investigating this issue and hope to find the root cause shortly.
- My hostname gets overwritten after setting it in the RCON Tool
A fix for this should be coming in on 11/10/2010. Changes to your hostname via the my.gameservers.com control panel will work through the same mechanisms as the RCON Tool which will in turn preserve any hostname changes that you make even on reboot.
- Servers crashes
We have seen a few reports of server crashes, but compared to the quantity of servers that have been deployed, the percentages are low. However, logs will be examined on all reported cases in order to isolate any possible issues.
- Server Lag
Reports of lag occurring in game has been reported and we are taking a very serious look into this. From a server perspective, we do not see any evidence of any resource utilization issues on the hardware that the servers are running on. There has been questions regarding our hardware and to address that, each server that is running Black Ops is brand new built specifically for Black Ops.
- How do I use reservedslots
In your my.gameservers.com control panel, you will be able to edit your reservedslots.txt configuration file. The file should be written in the following format:
password1
password2
password3
password4
password5
Currently, 5 reserved slots are supported.
The server will keep the list of reserved slots. Each slot is identified by a unique password specified in the reservedslots.txt file. If a server is full and a client joins with the password, the slot for that password is used. A random client is picked and kicked. If two clients use the same password, only the first client gets the reserved slot
- My server is still in pending status, when will it come up
As of this posting, 98% of all servers have been installed and activated. If your server is in a pending state, rest assured that server provision is near the top of our list of priorities to complete.
- Can I run Zombie Mode or Wager Matches on my rented server?
You can not run Zombie mode or Wager Matches on your rented servers
- How do I change my playlists
Playlist changes should be done by using the rcon tool
- My RCON password is not working, how can I reset it?
In order to reset the RCON password for your Call of Duty: Blackops server you need to log into your members area at
https://my.gameservers.com then click on CONFIG next to the subscription. Then modiy the field that is next to ' RCON Password: ' then press ' Save Changes ' and it will update it for you.