Take your pick. Epic as a company and as a launcher are both ♥♥♥♥. Epic's list of anti-consumer practices grows by the day. I'm compiled a list of anti-consumer practices Epic has been trying to pull on us...so far. You can either check out a detailed explanation / analysis of all the things wrong with Epic at the end of the post or check out the TLDR version for a summary.
TLDR version :
-Forced third party exclusive deals and robbing us customers the options to to buy from other stores like Steam / GOG
-Restricting / preventing third party key sites from competing / selling Steam / GOG game keys for cheaper price points
-Lack of many features of other storefronts / launchers, chiefly Steam
https://imgur.com/P6cIq1u
-No forum support
-Review system is opt-in by developers / publishers who has full control over it
-Epic's disdain of PC gamers in general as well as calling us toxic, pirates and blaming PC gamers for lack of sales
-Limited and convoluted refund system
-Epic owned 48 percent by the Chinese company Tencent who is infamous for spying and censoring people
-Epic collaborating with the Chinese company Tencent to sell user information to them or with any others in the world as stated in their EULA
-Epic's lack of security on their store / launcher with numerous hacking successful attempts as well as actual spying on PC users through its launcher
-Epic does not comply with the GDPR laws set by the EU and have seemingly broken a few
-Epic's CEO, Tim Sweeney expressing his desire for an open free PC platform where stores and customers can freely compete and buy games from without restriction while doing the exact opposite with forced third party exclusives and strong-arming customers with anti-consumer policies. He has recently stated on Twitter that Epic wants to compete by creating "store wars" and forced third party exclusives on their store instead of improving their stores with better features and services to appeal to customers
https://imgur.com/a/3836Qnf
-Bad or lack of regional pricing
-Bad customer service
And here's the detailed analysis / explanation of all the things wrong with Epic as a company and a store