Save Game won't load - Crashes (Possible Fix now included!)
Hello,
Having a problem.
Took a break for food, etc - and came back to the game, to find I can't load my save game any longer.
I can start the game
I can load another save on another character
I can start a new game
But I can't load my main character (currently in the jungle).
The game just keeps crashing every time I try to load that save.
I have tried that "En" "en" fix
I have tried to verify cache
I have tried deleting the clientregistry.blob
Restarting steam, etc in between.
When the crash happens - this the problem it states:
AppName: deadislandgame.exe
AppVer: 1.0.0.0
ModName: game_x86_rwdi.dll
ModVer: 0.0.0.0
Offset: 004eb413
that file seems to be the one that has it's knickers in a twist - but I've tried removing it and letting steam download a fresh copy - still no joy.
Anyone else having this issue? or fixed this issue?
This game is so frustrating - seems like there is no way to get any sort of dev support for it - short of hoping they mention something on their facebook page. I mean really? come on.
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Others with the same issues, and their crash logs:
KyrenCross:
http://www.mediafire.com/?k6tdk8ccyspta4y
Blackdragonct:
http://www.megaupload.com/?d=CENOSWIB
Other threads full of users with the same issues:
http://forums.steamgames.com/forums/....php?t=2110426
http://www.dead-island.com/forums/de...dll-error.html
--
Bug Reports go here >>
techsupport@deepsilver.com
Make sure they have a nice and full inbox!
--
Join this facebook group today and rage @ the Dead Island Dev Staff with friends =)
https://www.facebook.com/pages/I-Hat...88054137876194
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The first bonafide reply it seems our cause has finally gotten! :
Dear Customer,
thank you for your inquiry.
When exactly does it crash? Does it only crash when you load a save game?
Please provide the following information:
Download and start the following diagnostic tool "KMDiag.exe" (ca. 400KB) and
send the result file "KMDiag.zip" to us:
ftp://ftp.kochmedia.com/pub/hotline/KMDiag.exe
Send us also the crash.los from Dead Island please. You will find them here:
C:\Program Files (x86)\Steam\SteamApps\common\dead island\DI\Out\logs
or alternatively in My Documents
Note: If you reply to this Email please do not edit the subject line. Thank
you!
Best regards
Your Support Team
Deep Silver Inc.
Technical Support
900 Larkspur Landing Circle
Larkspur CA 94939 / USA
Technical support:
08:00 (8:00 am) Pacific Time to 17:00 Pacific Time (5:00 pm)
Phone: 1-888-883-1505
Email:
techsupport@deepsilver.com
Webpage:
http://www.deepsilver.com
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Possible Fix that seems to be working for people - give it a try - please be safe and backup your files first though:
Note 1: People have reported that you DO NOT need to have progress from the same character when Frankensteining your save files together (ie: purna + sam = win, etc)
Note 2: It has also been reported that you DO NOT need to compress you "fixed" save file once again, simply add the .sav extension and the game will still read it
Note 3: the final step that SO MANY people seem to keep missing (hence all the "corrupted save" comments - PLEASE REMEMBER TO DELETE YOUR .BLOB file in the steam folder peoples. - Cheers.
Quote:
KNR
I don't think it's good idea to delete inventory directly form savefile. It's better to this in game. Reason is this binary file have offsets inside to other parts of the data, and deleting inventory changes file size. If file size is changed then offsets will break.
Luckily progress data is near end and you can erase/replace it, and internal offsets will not change.
Then you start the game and drop useless junk from inventory to decrease file size below 10260. Its better to remove different types of equipment, becouse every character in equipment _name_ takes 1 byte in savefile.
I propose little different method:
1) Extract the save from the save_0.sav through winrar or similar.
2) Open the save_0 file in a hex editor.
3) Go near end of file and locate:
Code:
[lots of 00] 18 00 00 00 02 00 00
00 02 00 00 00 19 00 00 00 00 00 00 00 1A 00 00
00 00 00 00 00 00 00 00 00 08 00 00 00 67 00 00
00 -> to end of file
4) Replace this part of file starting from 18 to end of file with correct section from new, non broken save.
5) Save file
6) Archive using gzip
7) Play
8) Drop different types of junk from inventory to decrease savefile size
9) Exit game
10) Check if uncompressed file size is below 1260
11) Play
EDIT:
Of course it can be automated with simple tool. Only progress data is needed for all chapters. It can be taken from fresh character started in selected chapter.
I don't have access to all chapters becouse i don't finished the game yet
Quote:
Originally Posted by CONTRA2634AD View Post
Tool worked perfectly to load my level 41 Xian character. I was at "New Game+", replaced it with Chapter 6, and it started me at "New Game+" without the crash. All my inventory still there [so I sold crafting items I had over 19 of]. Now the game saves & loads perfectly. GREAT!
Here's what I did
1) Closed out of Steam and all programs.
2) Backed up my F:\Program Files (x86)\Steam\userdata\******\91310\remote\out\save
3) Selected my broken save_1.sav in the program.
4) Chose Chapter 6
5) Clicked REPLACE STORYLINE
6) Deleted save_1.sav
7) Renamed save_1.sav.fix to save_1.sav
8) Backed up CLIENTREGISTRY.BLOB in the Steam folder.
9) Deleted CLIENTREGISTRY.BLOB.
10) Start Steam, play Dead Island.
11) Load previously-defective save.
12) Remove excess items from inventory.
13) Played game to next checkpoint where it saves.
14) Exit game. Load Game again to see if it worked.
Without Tool:
Quote:
Originally Posted by Menomena View Post
this is what I do and works for me (you can adapt for you):
1. quit game
2. quit steam
3. go to this folder: C:\Program Files (x86)\Steam\userdata\88306719\91310\remote\out\sav e\
note: 88306719 is steam user id which should be a different number for you (or something like that) [I don't know how you can find out which one is yours, if you are using multiple users to login to steam]
note: 91310 is steam appid which identifies the game, currently: 91310=Dead Island
4. unpack the gzip compressed file save_5.sav with WinRar which yields unpacked file with name: save_5 (you notice it has 10260 bytes if it's below this then it's not corrupted and won't crash - hence this how you can check with WinRar just open the .sav while playing and check the size of the file inside it so you know if it gets corrupted on next load)
5. delete(or move/backup) the compressed save_5.sav
6. rename the uncompressed save_5 to save_5.sav (the game can load it even if it's uncompressed like this, just needs to have .sav extension)
7. run xvi32.exe (a freeware hex editor:
http://www.chmaas.handshake.de/delph...vi32/xvi32.htm )
and open the file: save_5.sav
(you can drag-drop it)
8. in xvi32, Search->Find aka Ctrl+F for this Hex string:
18 00 00 00 02 00 00 00 02 00 00 00 19
press OK, it should position on it, then I press F3 to make sure it doesn't find it again (if it does, then it's odd and maybe the search string should be bigger - tho shouldn't happen but see knr's post for the full hex string:
http://forums.steampowered.com/forum...2113006&page=6 )
looks like this:
http://i.imgur.com/6FYIT.png
9. now I open a new xvi32 instance(ie. run xvi32 again) and I do step 4, 7 and 8 for another save file ie. save_0.sav because I need it's good (progress/quests/checkpoints) data to paste over to my corrupted save_5.sav
(this implies save_0.sav is not crashing on load and thus is your good save from which you want to restore the progress you've had so far ingame ie. checkpoints and quests completed)
So, in xvi32 I open my save_0 file and find that 18 hex string
- then after the find (should be positioned on 18), I do Edit->Block mark
- then I press Ctrl+PageDown (so that I am positioned now at the end of file)
- then I do again edit->Block mark
- now the entire block I need is marked as red, and I do Edit->Clipboard->Copy As Hex String
10. I switch over to the save_5.sav xvi32 window which should be positioned on the 18 hex char (as u see in the picture)
- do Edit->Clipboard->Paste from Hex String
- then Edit->Delete From Cursor
- then File->Save
(note: do not manually move cursor position while you do above steps - in other words do as said)
now close both xvi32 windows
11. delete this steam file:
C:\Program Files (x86)\Steam\ClientRegistry.blob
(if you don't the savegame you just edited will be seen as corrupted)
12. run steam (it will say it's updating steam)
13. run game
14. load the save game, should not crash (even if your result file size was above 10260 and even if it's not repacked )
However, if filesize was above 10260, you know that you need to sell some items in inventory (ie. also those items that don't take up inventory slots like Soap, Barbed Wire, you get the idea).
NOTE: the part you replace is the progress part, which means you lose all progress/quest/checkpoints that you've had before, it's as if you started with the same progress from the save_0 file which you added to your save_5.
NOTE2: the game will load in same chapter that you left off, but some quests or stuff will be disabled, so you'd probably just want to Load Game then Quit (unless size is going to be over 10260 again, because Quit will auto save game and pack it) and then Load Game again and you'll start in the chapter that you had from the save_0 which you copied over.
I might've missed something, lemme know, I will edit this post
thanks again knr!
With Tool:
Quote:
Originally Posted by CONTRA2634AD View Post
Tool worked perfectly to load my level 41 Xian character. I was at "New Game+", replaced it with Chapter 6, and it started me at "New Game+" without the crash. All my inventory still there [so I sold crafting items I had over 19 of]. Now the game saves & loads perfectly. GREAT!
Here's what I did
1) Closed out of Steam and all programs.
2) Backed up my F:\Program Files (x86)\Steam\userdata\******\91310\remote\out\save
3) Selected my broken save_1.sav in the program.
4) Chose Chapter 6
5) Clicked REPLACE STORYLINE
6) Deleted save_1.sav
7) Renamed save_1.sav.fix to save_1.sav
8) Backed up CLIENTREGISTRY.BLOB in the Steam folder.
9) Deleted CLIENTREGISTRY.BLOB.
10) Start Steam, play Dead Island.
11) Load previously-defective save.
12) Remove excess items from inventory.
13) Played game to next checkpoint where it saves.
14) Exit game. Load Game again to see if it worked.
Link to Tool Post:
Quote:
Originally Posted by knr View Post
I created little tool for making this process a little less painful. You probably still need to delete Steam cache, etc.
http://www.mediafire.com/file/bj7m55...ectChapter.exe
It allows to replace storyline data in chosen savefile. Broken or not - just overwrites this data with default storyline for selected chapter.
It's incomplete but i tested it on 1 savefile and it appears to work.
Currently it has chapters 1-14. I don't have acces to later chapters and can't extract storyline data for them.
Please test it and write if it works for you.
EDIT:
It requires .NET 4.0 to work
