UYS,I HOPE THIS HELPS THOSE WHO DON'T KNOW WHATS GOING ON
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info: Thank you for contacting us. Deepa will help you soon.
Deepa: Thanks for contacting EA Help, my name is Deepa. How may I assist you today?
you: Good Morning.
you: I am unable to download FIFA 18. The game is in my library, but I can't downlaod
Deepa: Please give me a moment to check your account information
you: I have been waiting on chat for over an hour to speak with you. I am a ### jounalist and gamer. I'm very interested in the lack of response on any social media outlet by EA. It seems on the forums, 190 pages of unhappy customers, you are blaming third party keys. Can I please ask for an official response from EA to publish on our website.
Deepa: Please do not worry I will do my best to resolve your issue
you: Hello ??
Deepa: We have been receiving several contacts where users are not able to download FIFA 18 on Origin or they are getting messaging that they are too early for the game.
Deepa: I would inform you As the game is not fully released, the download option will visible once the game released today .
you: So this is the official response from EA to post on the ### website yes ? The game is not yet released ? But it appears many are playing ?
Deepa: Because it in not world wide launch till yet
you: It appears that this is not true is it ? Why can some customers play but others can't.
you: I have a colleague here who is playing, so why not me and thousands of others. I need an official response from EA to post on the ### website, so please make sure information you give me is correct.
Deepa: I am positive on it that your issue will get resolved soon and hope will able to make you happy and cheers.
Deepa: Please don't worry, you have showed so much patience till this time please show us little more
you: So you are happy not to give me a definitive answer on why some can play and others can't, and this is an official EA position. I'd like to confirm you are happy to be quoted on our website?
Deepa: Because it is not launched officially some people can play , it will be resolve as soon
Deepa: Then you can play easily
Deepa: I am escalating your case as a priority base
you: I'm not sure you understand, are you happy to quote this as an official EA announcment on the release day of your biggest franchise ?
Deepa: Experts are following up on this issue with both FIFA studio and Origin team
Deepa: They will fix it as soon as possible
you: So, to confirm, this is an EA/Origin issue not anything to do with where gamers purchased their keys ?
Deepa: No
Deepa: It is a known
Deepa: It is not your fault
you: Ok, Deepa, so to confirm, it has nothing to do with release time/date as you first said, but an EA/Origin issue which EA are working on and hopefully the game will be released today.
Deepa: game will be launch today and it would be fine
you: I appreciate your help and giving me the official version. Can I suggest you post an official release on social media and your own forums to inform your customer base. There is so much anger frrom customers it would be helpful.
Deepa: Sure I am sending your feedback to our studio team
you: Thank you, enjoy your day.
Deepa: You are welcome
Deepa: Thank you for contacting EA and chatting with me. I appreciate your time. Have a nice day!
you: Bye
