Water damage is not covered by warranty
Yes, it's true. We will expect our customers to handle this system with care. Together with our ODM partner we took great care to ensure that the system will have gone through all the quality control steps that are needed to make the system safe to use. But in the end, it is still within the responsibility of the end-user to avoid leaks, spills and contamination.
Hint: the cooling loop itself is leak-proof and tightly controlled, with a solid piece of metal tubing inside the laptop that is guaranteed to not fail from normal wear and tear. However, the laptop itself is not water proof. In the case of serious spillage during tube disconnection or when draining the laptop, liquid is theoretically able to find its way into the fan ventilation and I/O ports of the laptop. For the average two-handed users it should be pretty easy to do these things properly. But serious accidents could have grave consequences. Water damage that is caused by improper handling is not covered under warranty.
We will make it reasonably easy for our customers to handle this product properly by providing usage instructions and educational videos. Some of this material is already released today, other material will be released by End of January when we plan to start the pre-order phase.
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