I work in electronic media PR - I'll tell you what EA's PR strategy is regarding the "progression system."
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Accordingly, I will guarantee this: They will "make changes" with a day 1 patch. That much is obvious, but specifically, the changes they make will be based around reducing the cost of heroes and loot boxes. Sounds good, right? Well, maybe. The actual reason why they're going to reduce it is because right now the complaints are that progression takes too long - specifically about 40 hours to unlock heroes. They will change it, negligibly, so that the story becomes "We fixed the 40 hour hero requirement!" Of course, the change will make it so that still takes about 37 hours (I'm obviously just making up a number here, but the point is that it's still an absurd requirement), but that will be lost in the news cycle of them "making changes."
And of course, inexplicably, forums will be filled with people who for whatever reason are desperate to point out that your outrage is outdated. You'll say "It takes too long to unlock heroes" and they'll pop up to tell you and everyone else that EA "made changes" to that. Complain about loot box percentages? They "made changes!" What changes? Who gives a fuck. Changes!!!! Every complaint you have will be met with someone who wants to tell you that the reason you have for being upset is outdated.
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Edit: To clarify, you shouldn't feel like EA is "ignoring" you. They aren't. It's actually worse than them ignoring you. They have people pouring over these forums (And twitter, more importantly) trying to get a general idea of the negative sentiment. They will then try to quantify that negative sentiment and add it to the previous years of focus testing and market research they've done. The previous focus tests told them the the most financially viable thing to do would be to make the game as it is now, and they will add the current negative sentiment to that formula and come up with something like "reduce microtransaction costs by 1.5%" (Rounded up to the nearest 5 or 9 or 10, again, based on what focus testing tells them is most pleasing to the customer. They also will likely increase progression rather than decrease microctransaction prices to avoid alienating people who bought the microtransactions at the original price - of course, increasing progression speed and decreasing the cost are exactly the same thing, financially.)
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